Returns & Exchanges

At SBC Skincare, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original, unused condition. If your skin needs a different formula or your order isn't quite right, we are here to ensure a smooth and easy resolution.

1

Initiate Your Request

Contact our customer care team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.

2

Prepare the Package

Securely pack the unused products in their original packaging, ensuring all protective seals are intact to prevent damage during transit.

3

Ship to SBC

Affix the provided return label to your parcel and drop it off at your nearest authorized shipping location, keeping a copy of your tracking receipt.

4

Receive Your Refund

Once our quality control team inspects the returned items, we will process your refund back to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing