Frequently Asked Questions

Everything you need to know about your SBC Skincare journey.

Are SBC Skincare products suitable for sensitive skin?

Yes, many of our collections are specifically formulated for sensitive skin. We recommend our Aloe Vera or Propolis ranges for their soothing properties, but we always suggest a patch test before full application.

Do you test your products on animals?

SBC Skincare is proud to be cruelty-free. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so on our behalf.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our customer support team to initiate a return or exchange.

Can I use multiple SBC Skincare gels together?

Absolutely. Our moisturizing gels are designed to be layered. We recommend applying the lightest consistency first and allowing it to absorb before applying the next layer.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.